First: Ready-made and non-customized products

The customer may request a return or exchange of ready-made products that were not manufactured or customized according to his request, within 7 days of the date of receiving the product , according to the following conditions:

• The product must be in its original condition, undamaged and unused.
• The customer must not have benefited from the product, or caused it to be damaged or its condition changed.
• Return the product with all its accessories and original packaging whenever this applies to the nature of the product.
• The product is subject to inspection by the store team before a replacement or refund is approved.

If the exchange or return is at the customer's request and there is no defect or error on the part of the store, the customer shall bear the costs of returning the product and shipping, unless otherwise agreed.

Second: Printed, manufactured, or customized products

This category includes products that are specially prepared, printed, manufactured, or customized for the customer based on their design, identity, specifications, quantities, and options as specified upon request.

Examples include:

• Commercial and advertising publications.
• Business cards.
• Cups, balloons, paintings, banners, and posters.
• Roll-up banners, pop-up banners, and acrylic paintings.
• Clothing or products that are printed or embroidered to order.
• Playing cards and custom-made baloot cards.
• Any other product that is produced with the customer's identity or according to a design or specifications specific to them.

Exceptions to this include cases where it is proven that:

• There is a defect in manufacturing or printing.
• Implementing a product different from the approved order.
• The product does not conform to the specifications or design that was agreed upon and approved.
• An error occurred on the part of Yaz store during the execution of the order.

In these cases, the request is reviewed and the problem is verified, and then appropriate action is taken according to the nature of the case, which may include correction, reproduction, replacement, or a full or partial refund depending on the case and the rights established by law.

Third: Approval of designs and specifications

For products and services that require the approval of a design, text, specifications, dimensions, or data by the customer, it is the customer’s responsibility to review the content sent to them before approving it, including names, texts, numbers, information, design, and specifications required.

If the product or service is implemented in accordance with the design, data, or specifications approved by the customer , the customer's subsequent request to change that data or design is not considered a defect or error in implementation on the part of the store.

If the final product does not conform to what was approved, the case is treated as non-conformity to the order.

Fourth: Photography and video production services

This category includes, for example:

• Advertising photography.
• Photography.
• Photography of events and weddings.
• Personal photography.
• Commercial photography and product photography.
• Video recording.
• Aerial photography.
• Editing and directing.
• Designing and producing visual content.
• The associated production services.

The customer may request cancellation of the service in accordance with the rights established by law when the service has not started and the customer has not benefited from it or obtained any advantage from it .

Once the service has been implemented or utilized in whole or in part, the cancellation request is processed accordingly:

• Work implementation phase.
• The work that has been completed.
• Costs incurred during implementation.
• Services or resources that were provided upon request.
• Terms and specifications agreed upon at the time of purchase.

The personal dislike of the client for the creative style is not an automatic reason for refund when the service was carried out according to the description, scope and specifications agreed upon, without prejudice to the client’s right if the service is defective or substantially different from what was agreed upon.

Fifth: Audio Production Services

Audio production services include, for example:

• Voiceover.
• Recording automated responses.
• Promotional songs.
• Songs for special occasions and parties.
• Recording, mixing, processing, and audio production.
• Any other audio or music services offered by the store.

Cancellation of the service may be requested before its implementation begins, in accordance with the established legal rights.

If work has begun on recording, production, composing, performance, mixing, processing, or any stage of service delivery, the cancellation request will be processed according to the part that has been completed and the actual costs associated with the request, without violating the client's legal rights.

Upon delivery of the final digital outputs or the customer’s use of them, the service is not treated as a physical product that can be returned, while the customer retains the right to claim remediation for any defect or non-conformity to the agreed scope of work.

Sixth: Studio bookings

Studio bookings represent a service linked to a specific date and time period allocated to the client.

The customer may submit a cancellation or modification request before using the service, and the request will be processed as follows:

• Time to submit a cancellation or modification request.
• Booking appointment.
• Whether the service implementation has started.
• Any special booking conditions were explained to the customer before the order was completed.
• The rights granted to the customer under the applicable regulations.

Requests to change the booking appointment are subject to the availability of an alternative appointment and the possibility of making the change.

Once the booking time has begun and the client has benefited from the studio, equipment, or accompanying services, the part that was used is considered a service rendered and is not treated as a refundable product.

If there are cancellation or modification conditions specific to a particular service or reservation and announced to the customer before the purchase is completed, they are considered supplementary to this policy in a manner that does not conflict with the applicable regulations and rules.

Seventh: Digital files and outputs

Digital outputs include files that are prepared and delivered electronically to the client, such as:

• Digital images.
• Videos.
• Audio files.
• Designs.
• The montage or final production files that have been agreed upon for delivery.
• Any other digital content created specifically for the client.

After the final digital output has been delivered, uploaded, used, or enjoyed, it is not treated as a returnable physical product.

This does not affect the client's right to request that any technical defect, error, or non-conformity to specifications or scope of work that was agreed upon be addressed.

Eighth: Defects, errors, and non-compliance with the order

If the customer receives a product or service that includes:

• A manufacturing or workmanship defect.
• An error made by the store.
• A product different from the product requested.
• A lack of demand.
• Clear non-compliance with the approved design or specifications.
• A defect in the final output prevents it from being used as agreed.

The customer should contact customer service and provide the store with the necessary information and documents to verify the situation, such as the order number and photos or files that illustrate the problem when needed.

After verification, the case is handled appropriately according to its nature, and this may include:

• Correct the error.
• Re-implementing the affected part.
• Product reproduction.
• substitution.
• Full or partial refund depending on the case.

Yaz Store bears the costs associated with correcting the error when it is proven that the cause is due to the store.

Ninth: Cases that are not considered a defect or error on the part of the store

A product or service is not considered defective in cases where the problem is due to:

• Misuse of the product by the customer.
• Damage resulting from improper handling, storage, or disposal after receipt.
• Incorrect information, data, texts, or files provided by the client and the execution was based on them.
• A design or specifications that the client reviewed and approved, and the implementation was carried out accordingly.
• The customer requested a new change after the order was approved or production began, unless such change was agreed upon.
• Using the product or output for a purpose other than that for which it was designed or produced.

This does not prejudice any other legal rights granted to the client.

Tenth: Shipping costs

Exchange or return is based on customer preference.

The customer bears the costs of returning the product and the shipping costs associated with the exchange or refund, whenever the product is eligible for this under this policy.

If there is a defect or error from the store

If a defect or error is found in the product or if it does not match the order due to a reason attributable to the store, Yaz Store will bear the shipping costs necessary to address the situation.

International Orders

For orders shipped outside the Kingdom, the customer bears the costs of returning the product and shipping when exchanging or returning it for reasons attributable to him, while the costs of cases resulting from an error by the store are dealt with according to the nature of the case after it has been verified.

Eleventh: Refunds

When a refund or cancellation request is approved and the customer is entitled to a refund, the amount will be refunded using the original payment method whenever possible , or through a suitable refund method according to the payment system used.

The refund request is processed after the necessary procedures are completed and the status of the order or product is verified, depending on the nature of the transaction.

The amount may take an additional amount of time to appear in the customer's account after the refund is processed by the store, depending on the procedures of the bank, card issuer, or payment service provider.

Twelfth: Processing time for exchange and return requests

We strive to process exchange, return, and cancellation requests as quickly as possible. The review and processing process usually takes 5 to 10 business days after the necessary information and requirements are completed and the product is received when required.

This period does not include the time taken by shipping companies, banks, payment service providers, or any third party outside the store's control.

Thirteenth: Delay in delivering the product or providing the service

Yaz Store is committed to taking the necessary care to execute and deliver orders and services within the agreed-upon timeframes.

In the event of an anticipated delay or circumstances that may materially affect the execution or delivery date, the customer will be notified whenever possible.

In cases of delay, the customer's rights stipulated under the e-commerce system and related regulations shall apply, including provisions relating to delays in the delivery of products or the execution of services.

Fourteenth: How to submit a request for exchange, return, or cancellation

Orders are submitted through the official communication channels announced in the Yaz online store .

To ensure prompt processing of your request, please provide customer service with the following information when needed:

• order number.
• Name of applicant.
• Request type: Replacement, refund, cancellation, reservation modification, or defect report.
• A clear description of the situation.
• Supporting images, files, or documents when necessary to verify the problem.

Fifteenth: General Provisions

• This policy applies according to the nature of the product or service being requested.
• Some products or services may have their own additional terms, such as scope of execution, number of modifications, booking dates, or production requirements. These terms supplement this policy when made clear to the customer before the order is completed.
• This policy does not affect the rights and guarantees established by the applicable laws and regulations in the Kingdom of Saudi Arabia.
• When any provision in this policy conflicts with an applicable statutory provision, the statutory provision shall prevail.
• Yaz Store reserves the right to update this policy when necessary or when modifying services, products, or regulatory requirements, provided that the current version applies according to the relevant circumstances and regulations.